Faisal The Artist
FAISAL THE ARTIST

Delivery and Returns

Shipping

  • All Clothing items in the UK have FREE second class delivery signed with Royal Mail (Proof of Delivery is available, tracked service is currently unavailable, the aim is to get the product to you within 2-3 working days excluding the weekends/bank holidays. Any issues with deliveries will be updated on social media)
  • There is an option to get gift packaging available for £3.99 with a Tag for clothing
  • All Art prints will have FREE uk second class delivery signed with Royal Mail.
  • Delivery prices for Canvases will vary across the UK / Internationally depending on weight
  • International Delivery prices start from £15 (approximate aim to deliver the item could be 5-7 days depending on location, tracking is available for most countries, International Tracked items are electronically scanned at 6 different points, in the UK and overseas to the point of delivery. The progress of your item may be viewed online with online confirmation of delivery provided. Some items maybe only trackable within the UK. https://www.royalmail.com/track-your-item#/

Returns

  • Our aim is to send products in a safe and satisfactory condition to you. If an item is damaged when you receive it in the post, please take a photo of the package and the items with it, send all the relevant information i.e. order number, tracking number and description of the problems to artbyfaisal@gmail.com.  
  • By default, all returns are tested, if the product is at fault, the customer could be either refunded for the delivery cost ( the item could be either replaced or refunded within 30 days)
  • If you are not pleased with the product and want to return it within 30 days, photo's of the product have to be sent to artbyfaisal@gmail.com of the product, the product has to be in a re-sellable condition. The return delivery cost is upon the customer. The FTA customer service team will be in touch as soon as possible. 

Contact

If there is any issue / questions with your order, contact Artbyfaisal@gmail.com and one of the FTA team members will get back to you within 24 hours.

  • Charity - Freedomline clothing orders include 5% charity donations which will go towards a local charity Children of Adam which invests in many projects nationally and internationally